Synodex

privacy policy
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Web Site Privacy Statement

This statement discloses the privacy practices for the Innodata Synodex, LLC Web site.

At Innodata Synodex, LLC we intend to give you as much control as possible over your personal information. In general, you can visit Innodata Synodex on the Web without telling us who you are or revealing any information about yourself. We do however keep track of information that is not personally identifiable, such as the domains from which people visit us. This information is analyzed for trends and statistical purposes. There are also times when we may need information from you, such as your name and address. It is our intent to let you know before we collect personal information from you on the Internet.

If you choose to give us personal information via the Internet that we or our business partners may need — to correspond with you, process an order or provide you with a subscription, for example — it is our intent to let you know how we will use such information. If you tell us that you do not wish to have this personal information used as a basis for further contact with you, we will respect your wishes. We do keep track of the domains from which people visit us.

It is our goal to protect and secure the quality and integrity of your personally identifiable information. We have implemented appropriate technical and managerial procedures to maintain information that is secure, accurate, current and complete. We will make a sincere effort to respond to your requests to correct personal information inaccuracies in a timely manner.

Business Relationships

The Innodata Synodex site may contain links to other Web sites. Innodata Synodex is not responsible for the privacy practices or the content of such Web sites. And Innodata Synodex will not share any information obtained through this Web site with any other Web site or business.

Cookies

There are various technologies, including one called "cookies", which can be used to provide you with tailored information from a Web site. A cookie is an element of data that a Web site can send to your browser, which may then store it on your system. Some Innodata Synodex pages may use cookies or other technologies so that we can better serve you when you return to our site. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. For more information, please see "How to work with Cookies".

Questions regarding this statement should be directed to the Innodata Synodex site coordinator. Innodata Synodex retains the right to make periodic updates or revisions to this Privacy Statement, at Innodata Synodex’s sole discretion, at any time, without notice. To return to the Innodata Synodex homepage, please use the "Back" button on your browser.

 

Personal Data Policy

The following describes the standards in accordance with which Innodata Synodex, LLC and its Affiliates (as herein defined) (collectively, the “Company”) protect the privacy and security of personal data the Company receives from its customers and partners (the “Personal Data Policy”).  The Company adheres to both the United States of America-European Union (“EU”) Safe Harbor Framework and the United States of America-Switzerland Safe Harbor Framework.  Accordingly, this Personal Data Policy incorporates the Safe Harbor Principles published by the U.S. Department of Commerce (the “Principles”).  If there is any conflict between the standards in this Personal Data Policy and the Principles, the Principles shall govern.  In addition, the Principles may not apply to the extent an exception applies, such as when the Principles may interfere or conflict with legal requirements to which the Company is subject.

To learn more about the Safe Harbor program, and to view the Company's certification, please visit http://www.export.gov/safehardbor.

Definitions:

The following definitions apply for purposes of this Personal Data Policy:

“Affiliate” means an entity that is under common ownership or control in relation to Innodata Synodex, LLC.

“Personal Information” or “Personal Data” means data received by the Company in any form or medium (i.e., electronic, paper, etc.) that either identifies an individual, or can be used to identify an individual.

“Sensitive Information” means Personal Information that specifies medical or health conditions, personal sexuality, racial or ethnic origin, political opinions, religious, ideological or trade union-related views or activities, or information on social security measures or administrative or criminal proceedings and sanctions (which are treated outside pending proceedings).

Please note, except as set forth below, the Company does not generally collect or receive Personal Information from individuals; rather, the Company generally provides services to entities that involve the processing of data on the entities’ behalf.  Accordingly, when the Company acts in such a capacity, it is acting as an agent and/or on behalf of the customer entity, and the customer entity, rather than the Company, owns and/or controls the Personal Information.  Therefore, to the extent the Company receives Personal Information from a customer entity in this context, it is relying on the customer entity’s compliance with any applicable law governing the privacy and security of Personal Information with respect to the manner in which the Personal Information has been collected from individuals by the customer entity and the uses or disclosures of the Personal Information that are permitted or required to be made pursuant to law or the contract with the customer entity.  Any distinction in this Personal Data Policy with respect to the applicability of a standard when the Company is acting as an agent and/or on behalf of a customer entity is noted below.

Notice:

In the event the Company collects Personal Information directly from individuals in the EU or Switzerland it shall inform the individuals of (i) the purpose for which it collects and uses the Personal Information; (ii) the types of non-agent third parties to which the Company discloses or may disclose the Personal Information; (iii) the choices and means the Company offers individuals for limiting the use and/or disclosure of the Personal Information; and (iv) how to contact the Company with any inquiries or complaints concerning the use or disclosure of the Personal Information.  The Company shall provide this notice in clear and conspicuous language when the individuals are first asked to provide the Personal Information to the Company or as soon thereafter as is practicable, but in any event before the Company uses such information for a purpose other than that for which it was originally collected.

In the event the Company is acting as an agent and/or on behalf of a customer entity and does not receive Personal Information directly from the individual who is the subject of the information, it will use or disclose such information only to the extent permitted or required by law or the customer entity pursuant to the contract with the customer entity. 

The Company may collect or receive Personal Information from individuals, such as employees of its customers, in the course of providing or prospecting its services to its customers, and the Company may use and/or disclose such information in furtherance of providing or prospecting its services or for purposes of the Company’s business operations.

Choice:

In the event the Company collects Personal Information directly from individuals in the EU or Switzerland, and unless an exception applies, it shall offer the individuals the opportunity to choose (opt out) as to whether their Personal Information is (i) to be disclosed to a third party (that is not acting as an agent and/or on behalf of the Company; see “Onward Transfer” section below); or (ii) to be used for a purpose other than the purpose for which the Personal Information was originally collected or subsequently authorized by the individuals.  For Sensitive Information the Company collects directly from individuals in the EU or Switzerland, and unless an exception applies, the Company will provide individuals the opportunity to affirmatively or explicitly consent (opt in) to the disclosure of the Sensitive Information for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individuals. 

In the event the Company is acting as an agent and/or on behalf of a customer entity and does not receive Personal Information or Sensitive Information directly from the individual who is the subject of the information, it will use or disclose such information only to the extent permitted or required by law or the customer entity pursuant to the contract with the customer entity.  The Company shall treat information as Sensitive Information where it receives the information from a third party and the third party treats and identifies the information as Sensitive Information. 

Onward Transfer:

In the event the Company collects Personal Information directly from individuals in the EU or Switzerland, in order to disclose such Personal Information to a non-Affiliate third party, the Company will apply the “Notice” and “Choice” principles described above, except in cases where such information is being transferred to a non-Affiliate third party that is acting as an agent and/or on behalf of the Company (“Third Party Agent”).  Where the Company wishes to transfer such Personal Information from the EU or Switzerland to a Third Party Agent, unless an exception applies, it will either (i) require the Third Party Agent to certify that it subscribes to the Principles or is subject to the EU Directive on Data Protection or the Switzerland Federal Act on Data Protection (as applicable) or another data protection adequacy finding or (ii) enter into a written agreement with the Third Party Agent requiring that the Third Party Agent provide at least the same level of privacy protection as is required by the relevant Principles. 

In the event the Company is acting as an agent and/or on behalf of a customer entity and does not receive Personal Information directly from the individual who is the subject of the information, it will use or disclose such information only to the extent permitted or required by law or the customer entity pursuant to the contract with the customer entity. 

Security:

The Company shall take reasonable precautions to protect Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction.

Data Integrity:

The Company only processes Personal Information that is relevant to the services it provides and only for purposes compatible with those for which the Personal Information was collected, received, or otherwise authorized.  To the extent necessary for such purposes, the Company shall take reasonable steps to do either of the following: (i) where the Company receives Personal Information directly from an individual, ensure that the Personal Information is accurate, complete and current, and is reliable for its intended use; or (ii) where the Company is acting as an agent and/or on behalf of a customer entity and does not receive Personal Information directly from an individual, notify the customer entity of any potential data integrity concerns known to the Company.

Access:

In the event the Company collects Personal Information directly from individuals in the EU or Switzerland, the Company shall allow individuals access to their Personal Information and permit individuals to correct, amend or delete inaccurate information, unless an exception applies, such as where the burden or expense of providing such access would be disproportionate to the risks to the privacy of the individuals in the case in question or where the rights of persons other than the individuals would be violated.

In the event the Company is acting as an agent and/or on behalf of a customer entity and does not receive Personal Information directly from the individual who is the subject of the information, it will cooperate with the customer entity and take any reasonable steps necessary to allow the customer entity to provide any requested access to the individual in accordance with the contract with the customer entity.

Enforcement:

The Company uses a self-assessment approach to assure compliance with this Personal Data Policy and periodically verifies that the Personal Data Policy is accurate, comprehensive for the information intended to be covered, prominently displayed, completely implemented and accessible and in adherence to the Principles. 

The Company encourages interested individuals to raise any concerns with respect to this Personal Data Policy using the contact information provided below, in which case the Company will investigate and attempt to internally resolve any complaints and disputes regarding the use and disclosure of Personal Information.

If you are an individual in Switzerland or the European Union who has directly transferred Personal Information to the Company and have utilized the Company’s internal dispute resolution process, but your complaint or dispute remains unresolved, the Company agrees to utilize the Safe Harbor Program independent dispute resolution process of the American Arbitration Association (http://www.adr.org/ICDR).

Amendments:

This Personal Data Policy may be amended from time to time consistent with the Principles or applicable law.  The Company will post any revised policy on this website.

Contact Information:

Questions, requests, comments or complaints regarding this Personal Data Policy can be mailed or emailed to:

Innodata Synodex, LLC
Office of General Counsel
3 University Plaza
Hackensack, New Jersey 07601
legal@innodata.com

 

 

 

 
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